TheConsultation.

The apothecary is reachable. What you transmit determines how quickly this resolves.

Read the inquiry types below before initiating contact. Route your transmission correctly. This is not a request — it is a recommendation.

For questions about an existing order, dispatch status, or return initiation — include your order reference and the email address on the patient record. Transmit to rx@somedose.com.

Before transmitting: review the dispatch protocol and return conditions. Most questions are answered there.

If your specimen arrived with a structural defect, incorrect construction, or damage present on delivery — this is the priority channel. It is treated with full urgency.

Reporting window: 48 hours from delivery confirmation. Include photographic evidence and your order reference. Transmit to rx@somedose.com with the subject line: MANUFACTURING VARIANCE — [order reference].

This channel applies to all specimen types, including made-to-order. A confirmed variance results in a full refund or replacement where stock permits.

For editorial features, stockist inquiries, or collaborative proposals — include your publication or platform, a brief outline of intent, and your timeline.

Not all proposals receive a response. Relevant ones do. Transmit to rx@somedose.com with the subject line PRESS or COLLABORATION.

One channel. All inquiry types. The apothecary reads everything and responds to what warrants a response.

No chatbots. No ticket system. No automated acknowledgement. One person. One inbox. rx@somedose.com.

Response time: typically within 2–3 working days.